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Courses Free Online Courses to Master Five Skills all Managers Should Have

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Good managers have a blend of different skills that enable them to lead and support their team effectively. In addition to knowing and understanding the tasks that their team are expected to deliver, what sets truly great managers apart from the rest are what is known as their "soft skills". They use these skills to deal with everyday interactions and decisions that allow them to get the best out of their people and win their respect.

Here are some of the most important skills you need to be a great manager, along with some top online courses to help you develop them.

Communication
Good managers don't just need to know what needs to be done. They also need to be able to communicate those requirements clearly and effectively to each member of their team as well as knowing how to listen.



Leadership
Good managers know how to to influence and guide their team toward a common goal. This means providing a clear direction on how each team member can achieve success in their tasks.


Decision Making
Managers have to make important decisions on a daily basis and the result of the choices they make can be key to the success or failure of their department or organisation. Good managers make the right decisions at the right time.



Support and Motivation
Good managers know how to encourage employees to want to work hard and offer support whenever needed. They also give praise when tasks and goals have been successfully achieved.


Empathy
Empathy is the ability to understand or feel what another person is experiencing or feeling, and empathetic managers know how to deal with workplace disputes, team conflicts or an individual's personal issues sensitively and effectively.

 
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