communication skills

Overview When you think about the most influential figures in your organization, in your country, and in the world, one of the qualities they all likely have in common is that they are exceptional storytellers. Everyone tells stories—that’s how we build community and share ideas. However, we...

Overview Visual elements are critical components in effective communication and presentation. The importance of imagery and how it relates to branding, memory recall, and awareness cannot be underestimated. Whether it’s a document, presentation, or video, using one relevant image can replace an...

Overview When asked, many people cite public speaking as one of their biggest fears. In fact, many renowned public speakers admit that they were once extremely anxious about speaking in front of groups. Good public speaking is more than a performance. It is the result of: Critical thinking...

Overview Understand how to communicate complex information to lay audiences In a time when experts are all too often ignored or misunderstood, communicating complex information accurately to inexperienced audiences is a prized skill. This course will help your develop this skill. You will learn...

Overview Throughout the Coaching Skills for Managers specialization, we’ve discussed many topics for improving coaching conversations with our employees. It is now time to put all of that theory and discussion into practice and examine great examples of common coaching conversations! Note: This...

Overview Are leaders born or made? Learn the essential skills to develop and expand your leadership repertoire, design teams for collaboration, and craft win-win negotiation strategies. High Performance Collaboration: Leadership, Teamwork, and Negotiation focuses on leadership, teamwork, and...

Overview What does it take to inspire others, promote a novel idea, or even have a difficult conversation? How can you position yourself as a leader through inclusive communication? How do you know that the message you are intending to send is what is being received? Join Catalyst experts to...

Overview Improve your written and verbal communication skills Faced with a daily deluge of information, we have never had greater need of clear communication skills. This online course offers you a practical grounding in using a range of communication media, to boost your personal...

Overview In order to be effective, leaders need a high tolerance of complexity. Beyond this, they need to inform their people and the outside world of their strategies, policies and decisions. Effective leaders are often inspiring communicators - their own high tolerance of complexity helps them...

Overview Now more than ever, you are going to school, working, and living in communities with people who think, look, and have beliefs different from your own. This 45-minute course will give you the skills to bridge those divides and find common ground. In this skills-based course, we will...

Overview Understand and master strategies for interpersonal encounters, including conflict resolution, in multicultural environments. Working in a global, cross-cultural role requires effective communication with individuals and groups from different parts of the world. Your success depends on...

Overview In many careers, the foundation of your professional success is your ability to inform, persuade, and build relationships at work. In this self-paced career development course, you’ll practice communicating, forming teams, and planning projects in a variety of contexts. By the end of...

Overview There is no shortage of advice on how to communicate, but knowing which advice to pay attention to, and how to apply the right communication strategy to achieve a given objective, or even to avoid making things worse, is not easy. Evidence-based business communication focuses on...

Overview Business communication is vital to professional success. This course, part of the Soft Skills Professional Certificate program, will help you unlock the secrets to business success by understanding workplace culture. You’ll learn how to use language and nonverbal communication to...

Overview This course, part of the Business Fundamentals MicroMasters program, will sharpen your writing, presentation, and interpersonal communication skills to help you succeed in the business world. You will learn a range of successful practices and guidelines that have been derived from both...

Overview Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using...

Overview In the professional realm, we need to be able to argue without being argumentative. Whether you are fundraising for a nonprofit, pitching a business proposal, or suggesting a change to company policy, you are making arguments. In making the case for your topic, you often want to raise...

Overview All of us are aware that cultural differences are significant and that they affect how we interact with others in business and in leisure activities. But what is culture exactly, and how does it impact on negotiation, in particular? This course will help you to be more precise about...

Overview The art of negotiation comes into play daily in the life of employees at all levels and in every position. Participants explore how current approaches to negotiation strategy and tactics are used, what negotiation entails, types of negotiation relationships that exist from hard bargain...

Overview This course will help you be a better negotiator. Unlike many negotiation courses, we develop a framework for analyzing and shaping negotiations. This framework will allow you to make principled arguments that persuade others. It will allow you to see beneath the surface of apparent...