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FutureLearn Service Improvement in Healthcare

Coventry University via FutureLearn

  • Overview
  1. FutureLearn
    Coventry University
    2 weeks
    6 hours/week
    Paid Certificate Available
    Part of:
    Leadership, Service Improvement and Integrated Care
    Gain insight into healthcare service improvements for both patients and staff
    Creating beneficial change requires analysis and research. On this course, you will be introduced to analysis models and service improvement methods that can help create change in the healthcare environment. Some of these methods have been tried and tested by the British National Health Service (NHS).

    You will learn how to improve healthcare services at an individual practice level as well as look at the benefit of more extensive improvements for the future. You will identify areas that would benefit from improvements and explore the effect these changes would have on patients and staff.

    This course is for healthcare workers who want to enhance their knowledge in improving private or government-funded health services. It is expected that learners have a healthcare qualification and experience working in multi-disciplinary teams.

    What topics will you cover?
    • PESTEL analysis
    • SWOT analysis
    • Force Field analysis
    • Root Cause analysis
    • Task Centred leadership
    • Transactional analysis
    • Understanding what we mean by ‘person-centred values’ and patient-centred improvements

    Taught by
    Nick Adams

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