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Coursera Business English: Management and Leadership

Arizona State University via Coursera

  • Overview
  1. Coursera
    Platform:
    Coursera
    Provider:
    Arizona State University
    Length:
    6 weeks
    Effort:
    1 to 2 hours per week
    Language:
    English
    Credentials:
    Paid Certificate Available
    Part of:
    Business English Specialization
    Overview
    Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for

    • Recruiting and training a professional team to work together with integrity and respect
    • Managing and participating in well-organized meetings
    • Making telephone conferences more efficient
    • Writing professional emails that are easy to read
    The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world.

    Syllabus
    Staffing and Hiring Decisions
    In this module, you’ll follow Elizabeth through the process of building her team. You’ll look at the way she communicates depending on the situation. From this observation, you’ll be better equipped to make requests using direct and indirect approaches. by analyzing her interactions with her team, her language choices, and the communication patterns she follows. Through the discussion boards and peer reviewed assignment you will synthesize your new skills in real life conversations and activities.

    Meeting Management
    Effective business meetings require planning, leadership, and language skills and without these skills, meetings can be unproductive or even boring. Although this module covers topics related to meeting management, it’s definitely not boring because we we have Elizabeth and her team to guide us through the learning process. In this module, you’ll watch and learn from Elizabeth and her team. After completing Meeting Management, you’ll be able to plan and facilitate an effective meeting; summarize key points of an agenda item; and begin to develop strategies to help you to be better understood.

    Leading and Teaming
    Interrupt with confidence, ask for clarification and get the answer you want; hold the floor and keep it: these are some of the skills you’ll learn and apply in Leading and Teaming.

    Planning, Organizing, and Delegating
    Keeping the business or project running as projected requires planning. This requires information to be organized in convenient packages, like status reports and emails. Planning, Organizing, and Delegating focuses on the language of both. After completing this module, you’ll be able to use concise language to summarize key pieces of information into smaller packages.

    Managing and Coaching
    Facilitating employee success is a management skill that can be even more challenging when communicating in a second language. After completing Managing and Coaching, you’ll be able to recognize the importance of active listening, use key phrases and language to facilitate the coaching and mentoring process.

    Review
    This module will help you to complete the panel discussion successfully.

    Taught by
    Wanda Huber, Andrea Mürau Haraway and Jenny Young

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